Customer Relations Executive (CRE) - Premium Automotive Brand (Toyota)

Join Telagamas Motors Sdn. Bhd., an authorized distributor of Toyota, as a Customer Relations Executive (CRE) in the vibrant heart of Badung, Bali. This is a unique opportunity to represent one of the world’s most trusted automotive brands and build lasting relationships with customers. As a CRE, you will be the face of our dealership, ensuring exceptional customer service and satisfaction.

In this role, you will handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally. You will also assist in sales processes, providing customers with accurate information about Toyota vehicles and services. Our dealership is known for its premium service and customer-centric approach, making it an ideal place to grow your career in the automotive industry.

Telagamas Motors Sdn. Bhd. is committed to providing a dynamic and supportive work environment. With a strong focus on customer relations and continuous professional development, we offer opportunities for growth and advancement. If you are passionate about customer service and want to be part of a reputable and innovative company, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring timely and professional resolution.
• Assist in sales processes by providing accurate information about Toyota vehicles and services.
• Maintain and update customer records using CRM software such as Salesforce or HubSpot.
• Collaborate with the sales and service teams to ensure a seamless customer experience.
• Promote Toyota products and services through various marketing channels.
• Conduct customer satisfaction surveys and provide feedback to the management.
• Attend training sessions and workshops to enhance customer service skills.
• Adhere to company policies and procedures, ensuring compliance with industry standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record in resolving customer issues and maintaining high satisfaction levels.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Knowledge of the automotive industry and Toyota products is a plus.
• Ability to work in a fast-paced environment and meet deadlines.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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