Credit Card Usage Officer - Premium Banking Solutions (Bali, Indonesia)

Join EastWest Banking Corporation as a Credit Card Usage Officer and play a pivotal role in driving customer engagement and business growth through strategic credit card program management. Based in the vibrant regions of Bali, you will transform customer experiences by leveraging data analytics and customer insights to optimize credit card usage and maximize revenue opportunities. This role is perfect for a proactive professional seeking to make a tangible impact in the banking industry.

EastWest Banking Corporation is a leading financial institution with a strong presence in Indonesia, known for its innovative banking solutions and commitment to customer satisfaction. As a Credit Card Usage Officer, you will be part of a dynamic team dedicated to delivering exceptional service and achieving outstanding results.

In this role, you will work closely with customers, analyzing their spending patterns and offering tailored advice to help them make the most of their credit cards. You will also collaborate with marketing and sales teams to develop and implement strategies that enhance customer loyalty and drive business growth.

📋 Tanggung Jawab Pekerjaan

• Analyze credit card usage data to identify trends and opportunities for revenue growth.
• Develop and implement strategies to enhance customer engagement and loyalty.
• Provide personalized advice to customers on optimizing their credit card usage.
• Collaborate with marketing and sales teams to create and execute targeted campaigns.
• Monitor credit card performance metrics and provide regular reports to management.
• Stay updated with industry trends and best practices in credit card management.
• Ensure compliance with regulatory requirements and internal policies.
• Build and maintain strong relationships with customers to foster long-term partnerships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 3 years of experience in credit card management, customer service, or a related role.
• Strong analytical skills with proficiency in data analysis tools such as Excel, Power BI, or Tableau.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Knowledge of banking regulations and compliance requirements.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Proven track record of achieving sales and revenue targets.

🛠️ Keahlian

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