Field Collection Officer - Paser Branch

Join BFI Finance Indonesia's dynamic team as a Field Collection Officer based in Paser, East Kalimantan. This critical role involves implementing individualized collection strategies to recover outstanding loans while maintaining positive customer relationships. You'll be the face of our credit recovery efforts, ensuring our clients' financial health.

At BFI Finance Indonesia, we're a leading financial institution committed to providing innovative and accessible financial solutions. Our Paser branch is at the heart of our operations in East Kalimantan, serving a diverse and growing customer base. As a Field Collection Officer, you'll play a pivotal role in our mission to support our clients' financial well-being.

Your daily tasks will include visiting clients, negotiating repayment plans, and following up on overdue loans. You'll need to be proactive, persistent, and empathetic, with a strong understanding of local business and social dynamics in Paser. This is a unique opportunity to make a tangible impact on our clients' lives while growing your career in the dynamic world of finance.

📋 Tanggung Jawab Pekerjaan

• Develop and implement individualized collection strategies to recover outstanding loans.
• Visit clients to negotiate repayment plans and resolve payment issues.
• Follow up on overdue loans and maintain accurate records using our in-house CRM system.
• Build and maintain positive relationships with clients to encourage cooperation and timely payments.
• Provide excellent customer service and resolve complaints professionally.
• Collaborate with the collections team to ensure efficient and effective loan recovery.
• Stay updated on local business and social dynamics in Paser to better understand and serve our clients.
• Attend regular team meetings and participate in training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collection or similar roles.
• Strong understanding of local business and social dynamics in Paser.
• Excellent communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Empathy and patience when dealing with clients.
• Proficiency in using our in-house CRM system.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and demanding environment.

🛠️ Keahlian

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